Top performing agents engage emotionally with customers to deliver results
Scaling customer success requires decision making supported by the right information
It requires that all your team understands the context of your client.
We elaborate on what we found out from teams leveraging Trello and Freshdesk in their customer and sales support process.
Tools that enable more context about your customer will provide a platform for growth
Sales teams that require less time to collaborate can lead to an increase in sales during their customer engagements (up-sale, cross sale, etc.). Find out what teams like Stackoverflow, Coinfield and Horizon Solar Power are doing to create an outstanding customer experience.
“Fully connected customers are 52% more valuable, on average, than those who are merely highly satisfied. Their relative value is remarkable across a variety of metrics, such as purchases and frequency of use - The New Science of Customer Emotions”.
- Scott Magids, Alan Zorfas and Daniel Leemon - Harvard Business Review.
In this White Paper you will learn:
Improve your team’s customer engagement
How data and context support it
Get started to provide an exceptional customer and sales support