Trello boards & Freshservice Service Desk, a match made in IT heaven.
We’ve already talked about how cross-platform collaboration is the next step towards a modern ITSM. Cross-platform collaboration is necessary if you want your ITSM team »
Why hosting Agile Retrospectives inside Jira or confluence is the best option for your remote team
For your remote team to truly reach a point of iterative and incremental development using agile methodologies, you need to have the best possible agile retrospectives »
Manage and respond your MercadoLibre’s customers using the power of Freshdesk’s feature rich Service Desk.
Mercado Libre is Latin America’s most popular e-commerce site. For measure, it had 174.2 M users in 2016. That’s a lot of buyers, »
Strategies to scale revenue by Stripe, Box and Slack
When creating a new product, one of the main points to think about is how it is going to create revenue for your company. And sometimes »
Moving our bot from Stride to Slack Part II
Last year Atlassian announced the acquisition of all of the Stride and Hip-Chat intellectual property by Slack. A decision that definitely caught us, SoftwareDevTools, and other »
SaaStr Annual 2019 - Q&A with Slack’s growth and sales team.
Last year we participated in our first SaaStr event and headed over to Paris for SaaStr Europa, we had a blast and met some wonderful people, »
How to drastically improve your IT service desk SLA using Freshservice + Trello.
Multi-platform collaboration for faster ticket resolution. Don't you feel like your IT service desk needs a bit of improvement? Sure, using a platform like FreshService you »
How to grow your MercadoLibre business with great Customer Support
The year was 1999 and Marcos Galperin was still a student at Wharton and Stanford but was establishing a company that was backed up with funding »
How Feedback gave us our latest release
By now, we’ve talked about our Slack Stand-bot for Jira several times. You can go as early as reading how we started developing a chatbot »
Cross-platform collaboration for intelligent ITSM: How better communication improves incident resolution.
The importance of collaboration in your enterprise, shouldn’t be news to you. Even though IT has multiple sub-functions, and knowledge and teams are divided by »
The new gen bots based on AI for customer support
Last month Freshworks made their annual conference called #Refresh2018, and the SoftwareDevTools team was lucky enough to be there by invitation. A lot of things were »
Refresh18 User Conference - The Evolution of Customer Experience
It has been quite a ride for Freshworks, a company that started offering a Software as a Service help desk solution since it launched in 2010, »
SoftwareDevTools’ Freshservice Power-Up + Trello app Solution Wins 2 Multi-Platform Collaboration Awards!
SoftwareDevTools is proud to share that CompareCamp, a major influencer in the B2B and SaaS space, recently distinguished SoftwareDevTools Freshservice power-up + Trello app with the Great »
New release! Our Stand-bot for Jira goes Server
Today is a very exciting day for SoftwareDevTools. When we first released our Stand-bot app for Slack, it was amusing since it was a tool that »
We won! -- Pitney Bowes SMB Hackathon
On previous blogs we talked about our experience on the Pitney Bowes SMB Hackathon where we participated by creating an integration between MercadoLibre and Freshdesk. It »