SoftwareDevTools

SoftwareDevTools’ Freshservice Power-Up + Trello app Solution Wins 2 Multi-Platform Collaboration Awards!

SoftwareDevTools is proud to share that CompareCamp, a major influencer in the B2B and SaaS space, recently distinguished SoftwareDevTools Freshservice power-up + Trello app with the Great »

New release! Our Stand-bot for Jira goes Server

Today is a very exciting day for SoftwareDevTools. When we first released our Stand-bot app for Slack, it was amusing since it was a tool that »

We won! -- Pitney Bowes SMB Hackathon

On previous blogs we talked about our experience on the Pitney Bowes SMB Hackathon where we participated by creating an integration between MercadoLibre and Freshdesk. It »

Introducing a Trello Power-up for Freshwork's ITSM product Freshservice

SoftwareDevTools Introduces a Trello Power-up for Freshwork's ITSM product: Freshservice. For Helping Managers Sync IT Support Tickets from within Trello Boards One of the newest Power-Up’ »

Insights into how 100+ organizations leverage Trello for Customer Success.

It has been more than 2 years since SoftwareDevTools launched the Trello app and the Freshdesk Power-up. We have been privileged with the good acceptance of »

MS Dynamics 365 + Freshdesk - deeper integrations for your CRM and help desk platforms.

Now your customer support team can access relevant customer data. At SoftwareDevTools we believe that collaboration is part of the digital transformation in all organizations. But »

The importance of Agile Communities. A conversation with Reese Schmit

SoftwareDevTools publishes #AgileTalks. A series of video interviews with Agilistas worldwide. We discuss several topics that are of interest for Agile methodologies practitioners. On one of »

Migrating from Stride to Slack: How does Slack work?

By the time you read this, you’ll probably have already heard about how Slack has acquired all the intellectual property of Atlassian’s HipChat and »

Moving our bot from Stride to Slack - Part I

Last week the Atlassian community was caught by surprise when they announced the acquisition of all the Stride and Hipchat intellectual property by Slack, as well »

Efficient Agile Retrospectives with improved follow up on action items.

SoftwareDevTools has some huge news for you! We have just released a new feature to create Jira tasks from your resulting Retrospectives action items in our »

Have an idea for a Freshdesk app? Build your Freshservice app in a week

Hello, I’m Marco Alvarado, a software engineer part of the SoftwareDevTools team. My team mainly focuses on building products that integrate to the tools teams »

How to Make the Most Out of a Hackathon

If you work in the software industry, chances are you’ve been to at least one hackathon. As part of a team dedicated to building software »

Trends in Customer Service SaaS Products

During the latest participation of the SoftwareDevTools team in the Atlassian AppWeek Portland 2018, I learned valuable lessons about where the SaaS products for customer service »

MercadoLibre + Freshdesk: Our latest integration @ the Pitney Bowes Hackathon

I'm Juventino Romero, full stack Node.js developer at Nearsoft's SoftwareDevTools team. We've recently attended the Pitney Bowes' Small and Medium Business Challenge, a product and »

How to Improve Your Customer Service

Your customer service sucks. You probably think it doesn’t and that you’re doing everything right, but out of 10,000 companies that claim the »

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SoftwareDevTools

Thoughts, stories, best practices, interviews, essays, tips & tricks and everything related to Agile software development cycle in remote teams and its possibilities.