Distributed Agile: The challenges and opportunities
Unless you have been living under a rock for the past months, you should be familiar with how the remote and hybrid work models are 'the »
It takes more than tools to be Agile
Once I had a job where my primary mission was to properly implement the usage of a CRM they had acquired some months ago. Would you »
Efficient Agile Retrospectives with Improved Follow-up on Action Items
The key point of doing Sprint Retrospectives is to keep your team committed with continuous improvement practices. Its essence is to “plan ways to increase quality »
Post-Mortems Vs. Agile Retrospectives
As George Santayana once said: “Those who cannot remember the past are condemned to repeat it”. That is why in project management, there exist Post-Mortems and »
Transparency in your dev team increases performance and saves money.
Keeping your team's work fully transparent for every member is crucial. This will help you stay away from a lot of inefficiencies in your team that »
Moving our bot from Stride to Slack Part II
Last year Atlassian announced the acquisition of all of the Stride and Hip-Chat intellectual property by Slack. A decision that definitely caught us, SoftwareDevTools, and other »
How to drastically improve your IT service desk SLA using Freshservice + Trello.
Multi-platform collaboration for faster ticket resolution. Don't you feel like your IT service desk needs a bit of improvement? Sure, using a platform like FreshService you »
Cross-platform collaboration for intelligent ITSM: How better communication improves incident resolution.
The importance of collaboration in your enterprise, shouldn’t be news to you. Even though IT has multiple sub-functions, and knowledge and teams are divided by »
The new gen bots based on AI for customer support
Last month Freshworks made their annual conference called #Refresh2018, and the SoftwareDevTools team was lucky enough to be there by invitation. A lot of things were »
SoftwareDevTools’ Freshservice Power-Up + Trello app Solution Wins 2 Multi-Platform Collaboration Awards!
SoftwareDevTools is proud to share that CompareCamp, a major influencer in the B2B and SaaS space, recently distinguished SoftwareDevTools Freshservice power-up + Trello app with the Great »
How to Make the Most Out of a Hackathon
If you work in the software industry, chances are you’ve been to at least one hackathon. As part of a team dedicated to building software »
The business value of an Agile Retrospective.
For a couple of years now, SoftwareDevTools has been helping distributed teams adopt Agile, and we've worked with a lot of teams. We've built tools to »
World Retrospective Day
February 6th is a special day for the Agile community worldwide. February 6th was the #WorldRetrospectiveDay, a volunteer-based, globally coordinated effort to share in the power »