Moving our bot from Stride to Slack Part II
Last year Atlassian announced the acquisition of all of the Stride and Hip-Chat intellectual property by Slack. A decision that definitely caught us, SoftwareDevTools, and other »
How to drastically improve your IT service desk SLA using Freshservice + Trello.
Multi-platform collaboration for faster ticket resolution. Don't you feel like your IT service desk needs a bit of improvement? Sure, using a platform like FreshService you »
How to grow your MercadoLibre business with great Customer Support
The year was 1999 and Marcos Galperin was still a student at Wharton and Stanford but was establishing a company that was backed up with funding »
How Feedback gave us our latest release
By now, we’ve talked about our Slack Stand-bot for Jira several times. You can go as early as reading how we started developing a chatbot »
Cross-platform collaboration for intelligent ITSM: How better communication improves incident resolution.
The importance of collaboration in your enterprise, shouldn’t be news to you. Even though IT has multiple sub-functions, and knowledge and teams are divided by »
The new gen bots based on AI for customer support
Last month Freshworks made their annual conference called #Refresh2018, and the SoftwareDevTools team was lucky enough to be there by invitation. A lot of things were »
SoftwareDevTools’ Freshservice Power-Up + Trello app Solution Wins 2 Multi-Platform Collaboration Awards!
SoftwareDevTools is proud to share that CompareCamp, a major influencer in the B2B and SaaS space, recently distinguished SoftwareDevTools Freshservice power-up + Trello app with the Great »
Insights into how 100+ organizations leverage Trello for Customer Success.
It has been more than 2 years since SoftwareDevTools launched the Trello app and the Freshdesk Power-up. We have been privileged with the good acceptance of »
Migrating from Stride to Slack: How does Slack work?
By the time you read this, you’ll probably have already heard about how Slack has acquired all the intellectual property of Atlassian’s HipChat and »
Efficient Agile Retrospectives with improved follow up on action items.
SoftwareDevTools has some huge news for you! We have just released a new feature to create Jira tasks from your resulting Retrospectives action items in our »
How to Make the Most Out of a Hackathon
If you work in the software industry, chances are you’ve been to at least one hackathon. As part of a team dedicated to building software »
Integrating Stride and Jira at Atlassian's AppWeek 2018
At SoftwareDevTools, one of our favorite activities is attending events that are organized in the software development industry, so you can expect our excitement about being »
The business value of an Agile Retrospective.
For a couple of years now, SoftwareDevTools has been helping remote teams adopt Agile, and we've worked with a lot of teams. We've built tools to »
Post Mortems Vs. Agile Retrospectives
SoftwareDevTools has been working to improve Agile retrospectives for remote Agile teams using Atlassian tools. We've developed a Confluence tool for Agile Retrospectives, and since it »
How To Develop Quality Products
Working in software is hard. It’s a reality and you know it and I know it. In a field where everything seems to change and »