How Feedback gave us our latest release
By now, we’ve talked about our Slack Stand-bot for Jira several times. You can go as early as reading how we started developing a chatbot »
Cross-platform collaboration for intelligent ITSM: How better communication improves incident resolution.
The importance of collaboration in your enterprise, shouldn’t be news to you. Even though IT has multiple sub-functions, and knowledge and teams are divided by »
Refresh18 User Conference - The Evolution of Customer Experience
It has been quite a ride for Freshworks, a company that started offering a Software as a Service help desk solution since it launched in 2010, »
New release! Our Stand-bot for Jira goes Server
Today is a very exciting day for SoftwareDevTools. When we first released our Stand-bot app for Slack, it was amusing since it was a tool that »
Insights into how 100+ organizations leverage Trello for Customer Success.
It has been more than 2 years since SoftwareDevTools launched the Trello app and the Freshdesk Power-up. We have been privileged with the good acceptance of »
MS Dynamics 365 + Freshdesk - deeper integrations for your CRM and help desk platforms.
Now your customer support team can access relevant customer data. At SoftwareDevTools we believe that collaboration is part of the digital transformation in all organizations. But »
The importance of Agile Communities. A conversation with Reese Schmit
SoftwareDevTools publishes #AgileTalks. A series of video interviews with Agilistas worldwide. We discuss several topics that are of interest for Agile methodologies practitioners. On one of »
Migrating from Stride to Slack: How does Slack work?
By the time you read this, you’ll probably have already heard about how Slack has acquired all the intellectual property of Atlassian’s HipChat and »
Efficient Agile Retrospectives with improved follow up on action items.
SoftwareDevTools has some huge news for you! We have just released a new feature to create Jira tasks from your resulting Retrospectives action items in our »
How to Make the Most Out of a Hackathon
If you work in the software industry, chances are you’ve been to at least one hackathon. As part of a team dedicated to building software »
MercadoLibre + Freshdesk: Our latest integration @ the Pitney Bowes Hackathon
I'm Juventino Romero, full stack Node.js developer at Nearsoft's SoftwareDevTools team. We've recently attended the Pitney Bowes' Small and Medium Business Challenge, a product and »
SaaStr Europa - global opportunities and challenges for SaaS
Last week, SoftwareDevTools took part in what has been described as a turning point for the Software as a Service (SaaS) industry in Europe, even though »
SoftwareDevTools in Pitney Bowes SMB Challenge.
SoftwareDevTools is excited to be at this year's Pitney Bowes SMB Challenge, taking place at the PayPal offices in San Jose, CA!! We're in town to »
Learning About Growth and Product Driven Teams - Saastr Europa
It has been a very busy week for the SoftwareDevTools team, some of our teammates are hacking away a Stride app in Portland as part of »
Integrating Stride and Jira at Atlassian's AppWeek 2018
At SoftwareDevTools, one of our favorite activities is attending events that are organized in the software development industry, so you can expect our excitement about being »