Trello boards & Freshservice Service Desk, a match made in IT heaven.
We’ve already talked about how cross-platform collaboration is the next step towards a modern ITSM. Cross-platform collaboration is necessary if you want your ITSM team »
Why hosting Agile Retrospectives inside Jira or confluence is the best option for your remote team
For your remote team to truly reach a point of iterative and incremental development using agile methodologies, you need to have the best possible agile retrospectives »
Manage and respond your MercadoLibre’s customers using the power of Freshdesk’s feature rich Service Desk.
Mercado Libre is Latin America’s most popular e-commerce site. For measure, it had 174.2 M users in 2016. That’s a lot of buyers, »
Moving our bot from Stride to Slack Part II
Last year Atlassian announced the acquisition of all of the Stride and Hip-Chat intellectual property by Slack. A decision that definitely caught us, SoftwareDevTools, and other »
How to drastically improve your IT service desk SLA using Freshservice + Trello.
Multi-platform collaboration for faster ticket resolution. Don't you feel like your IT service desk needs a bit of improvement? Sure, using a platform like FreshService you »
Cross-platform collaboration for intelligent ITSM: How better communication improves incident resolution.
The importance of collaboration in your enterprise, shouldn’t be news to you. Even though IT has multiple sub-functions, and knowledge and teams are divided by »
The new gen bots based on AI for customer support
Last month Freshworks made their annual conference called #Refresh2018, and the SoftwareDevTools team was lucky enough to be there by invitation. A lot of things were »
SoftwareDevTools’ Freshservice Power-Up + Trello app Solution Wins 2 Multi-Platform Collaboration Awards!
SoftwareDevTools is proud to share that CompareCamp, a major influencer in the B2B and SaaS space, recently distinguished SoftwareDevTools Freshservice power-up + Trello app with the Great »
Introducing a Trello Power-up for Freshwork's ITSM product Freshservice
SoftwareDevTools Introduces a Trello Power-up for Freshwork's ITSM product: Freshservice. For Helping Managers Sync IT Support Tickets from within Trello Boards One of the newest Power-Up’ »
MS Dynamics 365 + Freshdesk - deeper integrations for your CRM and help desk platforms.
Now your customer support team can access relevant customer data. At SoftwareDevTools we believe that collaboration is part of the digital transformation in all organizations. But »
The importance of Agile Communities. A conversation with Reese Schmit
SoftwareDevTools publishes #AgileTalks. A series of video interviews with Agilistas worldwide. We discuss several topics that are of interest for Agile methodologies practitioners. On one of »
Moving our bot from Stride to Slack - Part I
Last week the Atlassian community was caught by surprise when they announced the acquisition of all the Stride and Hipchat intellectual property by Slack, as well »
Have an idea for a Freshservice app? Build your Freshservice app in a week
Hello, I’m Marco Alvarado, a software engineer part of the SoftwareDevTools team. My team mainly focuses on building products that integrate to the tools teams »
How to Make the Most Out of a Hackathon
If you work in the software industry, chances are you’ve been to at least one hackathon. As part of a team dedicated to building software »
Trends in Customer Service SaaS Products
During the latest participation of the SoftwareDevTools team in the Atlassian AppWeek Portland 2018, I learned valuable lessons about where the SaaS products for customer service »