How to connect in

Freshservice installation steps:

1. Install the Trello app from the Marketplace

Go to the Trello app. Click on the install button to start the process of adding the app to your Freshservice instance.

Trello app on marketplace

2. Allow Freshservice to access your Trello information

Click on “Allow” to continue the setup process linking Freshservice and your Trello account. This step is needed in order for the Trello App to be enabled.

* The Trello account used will give access to Trello boards to create and link Trello cards into your tickets.

Trello authorize

3. Last but not least, you'll need to create a new Agent in Freshservice named “Trello agent” with Admin permissions.

In order for you and the Trello teams you collaborate with to have the full experience on this integration, you’ll need this agent’s API key to set up the Freshservice Power-Up in Trello.

* The new "Trello agent" is optional. You could also use an admin's API key to connect to your Trello boards, but you'll need to share this information.

Trello authorize

You’ll need this API key in step #2 of the Trello installation process. How to get API key?

Now you’ll be ready to rock!

Start linking cards from Trello or creating new ones directly from your tickets.

Trello installation steps:

1. Enable the Freshservice PowerUp

Go to the Trello board Menu and access the Power-Up marketplace. Look for the Freshservice Power-Up and enable it for your board. Repeat the same process for each board you want to connect to a Freshservice instance.

Trello app on marketplace

2. Access the gear icon to configure your Freshservice Power-Up

In order to link the Power-Up to the Freshservice account, you’ll need to enter:

  • The URL of your Freshservice instance.
  • The API key of the Freshservice agent you choose to connect the PowerUp with.

Be sure to authenticate with an Admin user, so all Trello board members are able to see Freshservice tickets’ information linked to any Trello card.

Trello authorize

You’ll need to ask the Freshservice admin for this API key. This account was created in step #3 of the Freshservice installation process.

Now you’ll be ready to rock!

Start linking cards from Trello or creating new ones directly from your tickets.