As George Santayana once said: “Those who cannot remember the past are condemned to repeat it”. That is why in project management, there exist Post-Mortems and »
Last week, part of the SoftwareDevTools team had the opportunity to make it to Santiago de Chile for a special event: #FreshDay19. Freshday is a special »
Keeping your team's work fully transparent for every member is crucial. This will help you stay away from a lot of inefficiencies in your team that »
We’ve already talked about how cross-platform collaboration is the next step towards a modern ITSM. Cross-platform collaboration is necessary if you want your ITSM team »
For your remote team to truly reach a point of iterative and incremental development using agile methodologies, you need to have the best possible agile retrospectives »
Mercado Libre is Latin America’s most popular e-commerce site. For measure, it had 174.2 M users in 2016. That’s a lot of buyers, »
Last year Atlassian announced the acquisition of all of the Stride and Hip-Chat intellectual property by Slack. A decision that definitely caught us, SoftwareDevTools, and other »
Multi-platform collaboration for faster ticket resolution. Don't you feel like your IT service desk needs a bit of improvement? Sure, using a platform like FreshService you »
The importance of collaboration in your enterprise, shouldn’t be news to you. Even though IT has multiple sub-functions, and knowledge and teams are divided by »
Last month Freshworks made their annual conference called #Refresh2018, and the SoftwareDevTools team was lucky enough to be there by invitation. A lot of things were »
SoftwareDevTools is proud to share that CompareCamp, a major influencer in the B2B and SaaS space, recently distinguished SoftwareDevTools Freshservice power-up + Trello app with the Great »
SoftwareDevTools Introduces a Trello Power-up for Freshwork's ITSM product: Freshservice. For Helping Managers Sync IT Support Tickets from within Trello Boards One of the newest Power-Up’ »
Now your customer support team can access relevant customer data. At SoftwareDevTools we believe that collaboration is part of the digital transformation in all organizations. But »
SoftwareDevTools publishes #AgileTalks. A series of video interviews with Agilistas worldwide. We discuss several topics that are of interest for Agile methodologies practitioners. On one of »
Last week the Atlassian community was caught by surprise when they announced the acquisition of all the Stride and Hipchat intellectual property by Slack, as well »